CARTRACK AUSTRALIA  Pty Ltd– Privacy Policy
Effective: 16 July 2025

1. Purpose of Collection

We collect personal information to:
– Deliver and enhance our fleet management, tracking and telematics services
– Identify and communicate with users
– Ensure driver safety and regulatory compliance
– Meet legal and regulatory obligations
– Provide customer service and technical support

We only collect personal information that is necessary for our functions or activities.

2. Information We Collect

Depending on the service or application, we may collect:

  • User Information: name, contact details, driver’s licence (optional), profile data

  • Device Information: IP address, device specifications, network type, device status

  • Location Data: real‑time GPS data to monitor driving behaviour and vehicle usage

  • Usage Logs: activity and transaction logs related to app and website usage

We use cookies and similar technologies on our website for analytics (via Google Analytics) and CRM functionality (via HubSpot). For details, please refer to Google’s and HubSpot’s respective privacy policies.

3. How We Collect Information

We collect personal information through:
– Our websites and mobile apps (iOS and Android)
– Telematics devices (e.g. GPS trackers, dashcams)
– Direct user input during account setup or service usage

4. Lawful Basis for Processing

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), we only collect and use personal information when:
– You have provided informed consent
– It is necessary to perform a contract with you
– It is required or authorised by law
– It is necessary for our legitimate business interests, provided it does not unreasonably intrude on your privacy

5. Disclosure of Personal Information

We may disclose your personal information to:
– Partners: authorised platform partners (e.g. vehicle manufacturers)
– Affiliates: other Cartrack group companies involved in service delivery
– Service Providers: trusted third parties supporting billing, analytics or IT services
– Regulators & Law Enforcement: when required by law or to protect our legal rights

We will not disclose personal information overseas unless:
– The recipient is subject to comparable privacy safeguards;
– You have expressly consented; or
– We have implemented appropriate contractual or other safeguards in line with APP 8.

6. Cross‑Border Transfers

Where we transfer personal information outside Australia, we ensure overseas recipients handle it in accordance with the APPs by:
– Incorporating binding contractual clauses
– Assessing the recipient’s privacy practices
– Obtaining your consent where required by law

7. Data Security

We implement reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure, including:
– Encryption of data in transit and at rest
– Secure servers, firewalls and access controls
– Regular security audits and monitoring

8. Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations or support our operations. Once information is no longer required—or upon your verified request—we securely delete or anonymise it.

9. Your Privacy Rights

Under the Privacy Act and APPs, you have the right to:

  • Access the personal information we hold about you

  • Correct any inaccuracies in your information

  • Withdraw consent (where processing is based on consent)

  • Object to our processing on legitimate interest grounds

To exercise these rights, please contact our Privacy Officer (details in Section 12).

10. Children

Our services are intended for individuals aged 16 and over. We do not knowingly collect personal information from children. If we become aware of any such collection, we will delete the information promptly.

11. Changes to This Policy

We periodically review and update this policy. Any material changes will be published on our website with a revised “Effective” date.

12. Contact Us

If you have questions, requests or complaints regarding this policy or our privacy practices, please contact:

Privacy Officer – Cartrack Australia
📧 privacy@cartrack.com.au
If we cannot resolve your complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/privacy/privacy‑complaints/

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